Privacy Policy

We at YL Florist Story Shop are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website.

1. Information We Collect

  • Personal Information: When you place an order, create an account, or contact us, we collect information such as your name, email address, phone number, and postal address. This information helps us process orders and provide customer support.

  • Non-Personal Information: We may also collect non-personal information, such as browser type, IP address, and usage data, to enhance your experience on our website and improve our services.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


3. Sharing Your Information

We only share your personal information with trusted third parties (such as payment gateways and logistics providers) when necessary to process your orders or provide services, in accordance with your preferences and applicable laws.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


4. Security Measures

We use appropriate security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Payment details are handled through secure iPay88 gateways, and we do not store credit card information.

5. Cookies 

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site, allowing us to improve functionality. You can disable cookies through your browser settings.

6. Your Rights

  • Access and Update: You have the right to access and update your personal information at any time by logging into your account or contacting us directly.

  • Opt-Out: You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in any promotional email.

  • Data Deletion: If you wish to delete your personal information, please contact us, and we will process your request in accordance with applicable regulations.

7. Changes to Our Privacy Policy

We reserve the right to modify this policy at any time. Significant changes will be communicated via email or a website notice. Your continued use of our website indicates acceptance of the updated terms.


8. Contact Information

If you have any questions or concerns about our Privacy Policy or how your information is being handled, please contact us at:

  • Email: t[email protected]

  • Phone: +6011-16980768

  • Postal Address: G-06 Blok B, Jalan Permas Utara, Bandar Baru Permas Jaya, 81750 Masai, Johor, Malaysia